Customer Support Chatbot
Multilingual RAG bot with tools and escalation.
Client: Fintech Support
Industry: Fintech
Duration: 6 weeks
Team: 2 engineers
Problem
High ticket volume across languages overwhelmed the human team and increased response times.
Solution
RAG chatbot with guardrails, tools for identity lookup and order status, plus clear escalation to agents.
Approach
- Hybrid retrieval (semantic + keyword) with fresh data sync
- Guardrails and prompt-evals for safe, accurate answers
- Observable traces and feedback loop for continuous improvement
Stack
FastAPIVector DBOpenAIGuardrailsPrometheus/Grafana
Results
- 80% self-serve resolution
- CSAT +18%