E-commerce Workflow Automation
Automated catalog ops, support triage, and fulfillment coordination.
Client: Confidential E‑commerce Brand
Industry: Retail E‑commerce
Duration: 8 weeks
Team: 3 engineers
Problem
Manual catalog updates, slow ticket routing, and fragmented fulfillment coordination created delays and high operational overhead.
Solution
Built event-driven agents orchestrating product ops, auto-triaging support with LLM tools, and coordinating fulfillment via API workflows.
Approach
- Mapped key workflows and converted them to event-driven DAGs
- Agents with tool-use for ticket enrichment and smart routing
- Retry-safe integrations for catalog, WMS, and helpdesk APIs
Stack
FastAPIAirflowPostgreSQLOpenAILangChainRedisWebhook/Event bus
Results
- -35% operational load
- +2.1x ticket response speed