Multilingual Customer Portal

Self-service customer portal with AI chatbot support and real-time translations.

Client: International SaaS Company

Industry: Software as a Service

Duration: 8 weeks

Team: 3 engineers

Problem

International customers faced language barriers and had to wait for support during business hours, leading to poor user experience and lost sales.

Solution

Built a comprehensive customer portal with real-time translation in 12+ languages, AI-powered chatbot, integrated payment processing, and mobile-responsive design.

Approach

Implemented real-time translation API integration
Built conversational AI with escalation logic
Integrated multiple payment gateways
Created responsive PWA with offline capabilities

Stack

FastAPIVue.jsPostgreSQLStripe APIGoogle Translate APIWebSocket

Results

60% ticket reduction
24/7 support
35% satisfaction increase